Troubleshooting – RockShox FAQ

Why can't I see my AirWiz in the SRAM AXS mobile app?

Make sure that AirWiz is awake before searching for parts in the AXS app. For more information, check out the AirWiz User Manual. See more

What if AirWiz is set up at the recommended pressure but I bottom out on a ride?

If sag is set correctly, you may need to add a token to your air spring. Check out the AirWiz User Manual for token installation instructions. See more

What if AirWiz is set up at the recommended pressure but feels too stiff?

If sag is set correctly, you may need to remove a token from your air spring. Check out the AirWiz User Manual for token removal instructions. See more