General – RockShox FAQ

I want to send my RockShox product in for service or evaluation. How can I do that?

Currently, RockShox/SRAM Technical Service Centers do not operate consumer-direct. The only exception is in Australia, and you can learn more about that here.To have your RockShox product serviced ... See more

What are the RockShox Rudy XPLR service intervals?

The RockShox Rudy XPLR service intervals include a 50-hour lower leg service and 200-hour damper and air spring service - the same as our other forks. See the Rudy Ultimate XPLR service page, found... See more

How did you settle on 30 or 40mm of travel with Rudy XPLR?

RockShox tried several different travel options through internal testing and found 30mm and 40mm to be the best. OEM customers validated our choice. See more

What is the max system weight for the RockShox Rudy?

RockShox Rudy has a max system weight of 135kg (298 lbs.) System weight is the combined weight of the rider, gear and bicycle. See more