The cost of service can vary depending on what is needed. Base service prices include the cost of needed service kits and a charge for labor. If damaged components need to be changed, this can infl...
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SRAM prioritizes all warranty and paid service in the order of 'first-in, first-out'. An expedited in-house service option is not offered. A minimum of 24-48 business hours in-house, not including ...
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Yes. Include a note regarding “Warranty Evaluation” in the item’s Problem Description when you submit your request. A credit card, copy of the original proof of purchase from an authorized retailer...
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Warranty covers manufacturer defects, not wear and tear. Products in the warranty period still need to be serviced at recommended intervals (see our service interval chart below). Performance conce...
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We cannot facilitate your RockShox Service Direct order if the product's serial number does not confirm when trying to create your request. If this occurs, please bring your SRAM product to a local...
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Serial numbers are printed in various locations based on product type and model. See our Serial Number Location document for assistance.
Related article: How do I determine my RockShox product mo...
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RockShox Service Direct is available for suspension forks, rear shocks, and Reverb seatposts from model year 2018 to current. The model year of your RockShox product can be determined by its serial...
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No. Please visit your local Authorized SRAM dealer for any basic 50-hour fork or shock services. Find the dealer nearest you using the SRAM Dealer Locator. We also suggest that you view the RockSho...
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Determine your RockShox fork, shock, or Reverb seatpost model year by looking at the item's serial number.
WW = The Week of the year: 01-52
X = The factory code where the fork or shock was produ...
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Yes, a small amount of oil buildup on your fork upper tubes, shock damper body, or Reverb seatpost wiper seal and stanchion is normal following service. The buildup results from oil and grease bein...
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Some upgrades can be made to compatible products. Let us know what you are looking for in the RockShox Service Direct order notes and we can check for compatibility and availability. Certain items ...
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The payment card provided is charged when SRAM completes your service order. However, a pre-authorization of the service's total amount is placed on your payment card when your service order is app...
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When your RockShox service request is approved for return, our payment system will pre-authorize the full amount of the service, excluding return shipping. Pre-authorization is our payment system's...
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No. You will receive an email notification and customized quote for any damage found during evaluation or service. Paid service is not completed until it is approved.
Visit the RockShox Service Dir...
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Your item needs to meet specific criteria during the incoming inspection to qualify for warranty coverage, as outlined in our warranty policy: SRAM warrants its products to be free from defects in ...
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Your return confirmation email will contain a list of what to include when sending your item to SRAM for service. The Return Authorization is attached to the confirmation email. Please print a copy...
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When packaging your item for service, ensure it will be safe during transit. This means using an appropriately sized box that allows for adequate padding/cushion and securely taping it closed. Cove...
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We only need the product itself for service. We ask that remotes, mounting hardware, brake adapters, crown race, etc. are removed before mailing your product in.
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After four weeks without communication or receiving your product, your RockShox Service Direct order will be rejected and all pending charges will be voided.
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After four weeks without communication or receiving your product, your RockShox Service Direct order will be rejected and all pending charges will be voided.
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Yes, all shipping costs associated with getting your item to the SRAM Service Center are at your expense, including items sent in for warranty evaluation.
* Items that qualify for warranty are elig...
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Yes, you can choose ground or expedited return shipping when creating your order. Please add your shipping preferences to the notes when creating your order.
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Return shipping costs vary based on item dimensions, weight, and current rates. SRAM does not provide flat-rate return shipping pricing on service items. As a general rule, return shipping will be ...
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You can view the order status by logging into your SRAMid account, selecting ‘My Orders’ and then ‘My Requests’. This view shows current order status, service cost, and delivery tracking after the ...
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You can contact SRAM by sending a message from your service order if you have any questions during the process.
To message the SRAM Service Center:
1. Log in to your SRAMid account
2. Select ‘My Or...
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Any message or status updates regarding your service order will be communicated through your SRAM Service Direct order. When a message or status change is submitted, you will receive an email notif...
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