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  2. REAR SHOCKS
  3. Service and Maintenance

Service and Maintenance

  • How much will it cost to service my product? plus icon minus icon
  • The cost of service can vary depending on what is needed. Base service prices include the cost of needed service kits and a charge for labor. If damaged components need to be changed, this can infl... See more
  • In what countries is RockShox Service Direct Offered? plus icon minus icon
  • RockShox Service Direct is currently available to riders in Australia only. See more
  • How long does a RockShox service repair take? plus icon minus icon
  • SRAM prioritizes all warranty and paid service in the order of 'first-in, first-out'. An expedited in-house service option is not offered. A minimum of 24-48 business hours in-house, not including ... See more
  • Can I submit a warranty request with RockShox Service Direct? plus icon minus icon
  • Yes. Include a note regarding “Warranty Evaluation” in the item’s Problem Description when you submit your request. A credit card, copy of the original proof of purchase from an authorized retailer... See more
  • Why wasn’t my order covered under warranty? plus icon minus icon
  • Warranty covers manufacturer defects, not wear and tear. Products in the warranty period still need to be serviced at recommended intervals (see our service interval chart below). Performance conce... See more
  • What if my serial number does not confirm when creating my order request? plus icon minus icon
  • We cannot facilitate your RockShox Service Direct order if the product's serial number does not confirm when trying to create your request. If this occurs, please bring your SRAM product to a local... See more
  • Where is the serial number located on my SRAM product? plus icon minus icon
  • Serial numbers are printed in various locations based on product type and model. See our Serial Number Location document for assistance.   Related article: How do I determine my RockShox product mo... See more
  • Which RockShox products can I send to SRAM for service? plus icon minus icon
  • RockShox Service Direct is available for suspension forks, rear shocks, and Reverb seatposts from model year 2018 to current. The model year of your RockShox product can be determined by its serial... See more
  • Does SRAM offer a RockShox basic 50-hour fork or shock service? plus icon minus icon
  • No. Please visit your local Authorized SRAM dealer for any basic 50-hour fork or shock services. Find the dealer nearest you using the SRAM Dealer Locator. We also suggest that you view the RockSho... See more
  • How do I determine the age of my RockShox product? plus icon minus icon
  • Determine your RockShox fork, shock, or Reverb seatpost model year by looking at the item's serial number. WW = The Week of the year: 01-52  X = The factory code where the fork or shock was produ... See more
  • Is oil buildup on my fork or shock “normal” following service? plus icon minus icon
  • Yes, a small amount of oil buildup on your fork upper tubes, shock damper body, or Reverb seatpost wiper seal and stanchion is normal following service. The buildup results from oil and grease bein... See more
  • Do I pay to ship my item to the SRAM Service Center? plus icon minus icon
  • Yes, all shipping costs associated with getting your item to the SRAM Service Center are at your expense, including items sent in for warranty evaluation. * Items that qualify for warranty are elig... See more

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