Service and Maintenance – RockShox FAQ

How much will it cost to service my product?

The cost of service can vary depending on what is needed. Base service prices include the cost of needed service kits and a charge for labor. If damaged components need to be changed, this can infl... See more

In what countries is RockShox Service Direct Offered?

RockShox Service Direct is currently available to riders in Australia only. See more

How long does a RockShox service repair take?

SRAM prioritizes all warranty and paid service in the order of 'first-in, first-out'. An expedited in-house service option is not offered. A minimum of 24-48 business hours in-house, not including ... See more

Can I submit a warranty request with RockShox Service Direct?

Yes. Include a note regarding “Warranty Evaluation” in the item’s Problem Description when you submit your request. A credit card, copy of the original proof of purchase from an authorized retailer... See more

Why wasn’t my order covered under warranty?

Warranty covers manufacturer defects, not wear and tear. Products in the warranty period still need to be serviced at recommended intervals (see our service interval chart below). Performance conce... See more

What if my serial number does not confirm when creating my order request?

We cannot facilitate your RockShox Service Direct order if the product's serial number does not confirm when trying to create your request. If this occurs, please bring your SRAM product to a local... See more

Where is the serial number located on my SRAM product?

Serial numbers are printed in various locations based on product type and model. See our Serial Number Location document for assistance. Related article: How do I determine my RockShox product mo... See more

Which RockShox products can I send to SRAM for service?

RockShox Service Direct is available for suspension forks, rear shocks, and Reverb seatposts from model year 2018 to current. The model year of your RockShox product can be determined by its serial... See more

Does SRAM offer a RockShox basic 50-hour fork or shock service?

No. Please visit your local Authorized SRAM dealer for any basic 50-hour fork or shock services. Find the dealer nearest you using the SRAM Dealer Locator. We also suggest that you view the RockSho... See more

How do I determine the age of my RockShox product?

Determine your RockShox fork, shock, or Reverb seatpost model year by looking at the item's serial number. WW = The Week of the year: 01-52 X = The factory code where the fork or shock was produ... See more

Is oil buildup on my fork or shock “normal” following service?

Yes, a small amount of oil buildup on your fork upper tubes, shock damper body, or Reverb seatpost wiper seal and stanchion is normal following service. The buildup results from oil and grease bein... See more

Do I pay to ship my item to the SRAM Service Center?

Yes, all shipping costs associated with getting your item to the SRAM Service Center are at your expense, including items sent in for warranty evaluation. * Items that qualify for warranty are elig... See more