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  4. Troubleshooting

Troubleshooting

  • If my damper control module fails to respond, what should I do to fix it? plus icon minus icon
  • If a control unit fails to respond in normal usage, remove the battery for 10 seconds, then re-install. If removing the battery doesn’t resolve the issue, fully charge the batteries and re-install.... See more
  • Why is my RockShox Flight Attendant Control Module flashing yellow? plus icon minus icon
  • PROBLEM  If the Open, Pedal, and Lock LEDs are pulsing yellow, Safe Mode has been activated. Settings cannot be adjusted in the SRAM AXS Mobile App when Safe Mode is activated, and the system is un... See more
  • Why am I unable to adjust Low Speed Compression (LSC) or Bias Settings in the SRAM AXS mobile app? plus icon minus icon
  • PROBLEM If LSC or Bias settings cannot be adjusted, the RockShox Flight Attendant System may be in Override Mode or Safe Mode. POSSIBLE CAUSES If the Open, Pedal, or Lock LED is orange, the system ... See more
  • Why won't my RockShox Flight Attendant system enter Pedal or Lock while in Auto Mode? plus icon minus icon
  • PROBLEM If the Flight Attendant system will not enter Pedal or Lock Mode while riding in Auto Mode, the Pedal Sensor battery may be depleted or the system may need re-calibrated. POSSIBLE CAUSES Th... See more
  • Why is my RockShox Flight Attendant system stuck in Open position while pedaling in Auto Mode? plus icon minus icon
  • PROBLEM If the Flight Attendant system will not move from the Open position while pedaling smooth terrain in Auto Mode, there may be a connection issue with the Pedal Sensor. POSSIBLE CAUSES The Pe... See more
  • Why can't my RockShox Flight Attendant system enable Auto Mode? plus icon minus icon
  • PROBLEM If the Flight Attendant system is unable to move into Auto Mode, calibration may not be completed, or a component is not properly paired into the system. POSSIBLE CAUSES Calibration has not... See more
  • Why are the LEDs on my RockShox Flight Attendant Control Module pulsing red during calibration? plus icon minus icon
  • PROBLEM If one or more red LEDs on the Fork Controls Module are pulsing during calibration, the system has detected too much lean for a successful calibration. POSSIBLE CAUSES The bicycle is leanin... See more
  • Why are the LEDs on my RockShox Flight Attendant Control Module flashing red? plus icon minus icon
  • PROBLEM If the Open, Pedal, and Lock LEDs on the Fork Control Module are pulsing red, there was an error during calibration. POSSIBLE CAUSES The system times out, and calibration was not successful... See more
  • Why are the LEDs on my RockShox Flight Attendant Control Module pulsing cyan during calibration? plus icon minus icon
  • PROBLEM If the Open, Pedal, and Lock LEDs on the Fork Control Module are pulsing cyan during calibration, the Rear Shock Module was not detected. The Rear Shock Module must be awake, paired into th... See more
  • Why doesn't my RockShox Flight Attendant Control Module respond or function? plus icon minus icon
  • PROBLEM Fork Control Module fails to respond or function during normal usage.  POSSIBLE CAUSES The Flight Attendant system needs reset.  TROUBLESHOOTING 1. Remove the battery for 10 seconds, then r... See more
  • Why does my RockShox Flight Attendant suspension vibrate or click? plus icon minus icon
  • PROBLEM When the battery is installed, the system should smoothly complete the homing process. Continuous vibrating or soft clicking noises coming from the fork Control Module or Rear Shock Module ... See more

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